At freddieflyer, customer satisfaction is our top priority. If you are not completely happy with your purchase, please review our return and refund terms below.
1. Eligibility for Returns
- You may request a return within 7 days of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- Certain items such as personal-use products (e.g., hygiene gear, perishables) may not be eligible for return due to safety reasons.
2. Return Process
- To initiate a return, please contact us at [email protected] with your order number and reason for return.
- Once approved, our team will guide you through the return procedure.
- Customers are responsible for shipping the item back unless the product is defective or damaged upon arrival.
3. Damaged or Defective Items
- If you receive a damaged or defective product, notify us within 48 hours of delivery.
- We will arrange for a replacement or provide a full refund after verification.
4. Refund Method
Since we only accept Cash on Delivery (COD):
- Refunds will be issued as store credit, replacement, or direct bank transfer (upon request).
- No cash refunds are issued at the time of pickup/delivery.
- Refund processing may take 5–10 business days after the returned item is received and inspected.
5. Non-Returnable Items
The following items are non-returnable:
- Gift cards, clearance or final-sale items
- Perishable or hygiene-related products (where applicable)
6. Contact Us
For questions or assistance regarding returns and refunds:
📧 Email: [email protected]